November 29, 2023

WhatsApp Chatbot: BSNL customers get a new WhatsApp chatbot: What it means for users

State-run telecom operator, Bharat Sanchar Nigam Limited (BSNL) has formally introduced its WhatsApp chatbot provider to fortify the client revel in. The newest chatbot will be offering users a handy strategy to get right of entry to more than a few products and services of BharatFibre. Earlier, in an initiative to fortify buyer revel in, BSNL upgraded its Selfcare app which now supplies enhanced products and services to its users.
BSNL WhatsApp chatbot: Key options
BSNL’s WhatsApp chatbot will be offering users options that may lend a hand in providing a simplified revel in. Using this chatbot, customers can request and e book a new BSNL fiber connection and pay expenses (together with landline and FTTH expenses) the use of the protected on-line cost characteristic.
The WhatsApp chatbot will even lend a hand BSNL users get right of entry to their expenses, invoices, and utilization main points and can have the ability to obtain PDF invoices for their information. The chatbot additionally has a detailed transaction historical past characteristic which is able to lend a hand users to stay observe in their transactions.
BSNL users will even have the ability to record problems or issues by way of reserving a grievance without delay throughout the chatbot. With the chatbot, users can be allowed to stick knowledgeable concerning the standing of lodged proceedings, making sure well timed solution.

The corporate has additionally showed that the WhatsApp chatbot will even permit users to discover and request adjustments to current plans throughout the Plan Change characteristic.
BSNL WhatsApp chatbot: How to get right of entry to

BSNL users can get right of entry to the chatbot as a digital assistant for Bharat Fibre products and services. For comfort, the corporate has additionally requested users to begin talking to BSNL’s Official WhatsApp Chatbot at 18004444.
To fan the flames of the BSNL reliable WhatsApp chatbot, users wish to kind ‘Hi’ and ship it to the above-mentioned quantity. Users too can get right of entry to the chatbot the use of this hyperlink:
BSNL WhatsApp chatbot: How’s it essential
By providing a user-friendly platform that aligns with the evolving conversation personal tastes of its users, BSNL needs to streamline buyer interactions. The WhatsApp chatbot will permit customers to get right of entry to and organize their BSNL products and services with simply a message.